Privacy policy

Our policy of protecting your personal data allows you to establish a relationship of trust between you and our services, in order to offer you a positive experience, in a totally transparent way.

With this policy, we will be able to take your requirements into account and meet your expectations.

In order to respect your trust, Pharmacie du Roi Vainqueur, we guarantee the respect of your personal data, as well as the confidentiality of our customers (hereafter “Your data”).

For complete transparency to you, to ensure that our website is used securely https://phduroivainqueur.be/ in all its available versions and related applications (hereinafter the “Pharmacie du Roi Vainqueur Site”), we make available the way we process your data, so that our services are always in accordance with your rights. In this way, we ensure security as well as privacy and non-alteration of your privacy and data, this across all of our platforms.

Our policy and we ensure that all necessary precautions to protect all of your data and to protect it from disclosure, loss or tampering with it is taken. That’s why we provide you with all the elements that make it easy for you to understand how you process your data. This data will only be retained for as long as it takes to manage and process. You will of course be able to access and modify your data at any time, as it will be available in your personal spaces on the Pharmacie du Roi Vainqueur Site.

To this end, we strive to make all necessary arrangements to comply with applicable data protection law.

Thus, here undersigned Pharmacie du Roi Vainqueur commits by this policy of protecting your personal data to respect the essential principles of the General European Regulation and French data protection law, by making available to you the information concerning the existence and the modalities of the data processing here applied (paragraph 3), the rights you have about your data , as well as applying these rights ourselves (paragraph 6 and 10). Any information relating to possible transfers to a third country or recipients is also made available, as well as the time it took to keep the data collected (paragraph 5) and security measures (paragraph 9).

1. WHO ARE YOU?

When we mention “you” in this Personal Data Protection Policy, it is simply because it is directly linked to you and concerns you as a customer of Pharmacie du Roi Vainqueur, if you have placed an order on the Pharmacie du Roi Vainqueur site, customer of Pharmacie du Roi Vainqueur if you have created a customer account but you have not ordered any products or services. , or that you browsed as a visitor to the Pharmacie du Roi Vainqueur site without having created a customer account or placed an order.

2. WHO ARE WE?

Pharmacie du Roi Vainqueur SPRL, headquartered on Rue de Tervaete 44, 1040 Etterbeek in Brussels.

HANG VO Thien-Nhan publishes the Pharmacie du Roi Vainqueur Site and implements, as such, different processings of your Data as a processing manager.

3. FOR WHAT PURPOSE DO WE PROCESS YOUR DATA?

3.1. When do we collect your personal data?

Your personal data is likely to be collected if you visit the Pharmacie du Roi Vainqueur Site using cookies, create a customer account on the Pharmacie du Roi Vainqueur Site, order one of our products or services or agree to be a member of our newsletters (SMS, emails).

Your personal data is used to streamline your browsing on the Pharmacie du Roi Vainqueur site, as well as to provide you with a more personalized experience. We can handle your orders to the best of our ability, make payment available multiple times, avoid fraud, make the necessary refunds, and manage your customer reviews.

3.2. Your browsing on the Pharmacie du Roi Vainqueur site

In order to allow you to browse the Pharmacie du Roi Vainqueur site, we treat your data with the legal basis for this, your consent.

3.3. Processing your orders

To take care of your orders and process them, we use your data.

Our use of it is used to manage mediation, customer relations (and that through social networks), our after-sales and distance sales service, our actions related to marketing management and commercial prospecting for the Pharmacie du Roi Vainqueur Site, as well as for the management, deliveries and transport of orders.

The execution of the contract between the two parties (you and us) is the legal basis for the processing of this data.

The legal obligation of Pharmacie du Roi Vainqueur is the legal basis for processing, in terms of managing product recall. Your consent or our legitimate interest is, depending on the case, the legal basis for processing for marketing and commercial exploration actions. Your consent is for the implementation of the “flash” payment.

3.4. Payment in multiple times

For orders affected by the payment in several times and for some customers, your data is processed in order to be able to offer you this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for the processing of your bank details.

3.5. Customer reviews

To be able to share your opinions with our customers and visitors as well as allow you to leave your opinion on the Pharmacie du Roi Vainqueur Site we use your data on the legal basis of your consent or legitimate interest.

3.6. Payment recovery and anti-fraud

In order to allow payment collection and the fight against fraud, we use your data.

Thanks to this, we can also guarantee the security of payments.

The application of this contract between the two parties and the legitimate interest of Pharmacie du Roi Vainqueur, as the person responsible for the treatment, are the legal basis for this treatment.

3.7. Pharmacie du Roi Vainqueur’s advertising management operations

Pharmacie du Roi Vainqueur’s advertising management operations are managed by using your data.

This will increase our customer and lead data, manage maintenance and technical activities of leads, commercial statistics and advertising campaign studies, update the prospecting files of the organization in charge of managing opposition to telephone canvassing, solicitations, the implementation of our contests and lotteries or any other promotional operation except online gambling.

The legal basis for the above mentions is the consent of the user or the legitimate interest of Pharmacie du Roi Vainqueur.

4. WHERE DOES YOUR DATA GO?

Your data is transmitted to several of Pharmacie du Roi Vainqueur’ internal services

They are not sent to third parties, except in the following situations:

In order to process your orders, your personal data can be passed on to several providers whose specializations are banking transactions, customer relations, after-sales service, delivery, IT development, site management or the provision of guarantees or insurance.

For the implementation of payment in x times, your data can be shared with providers such as payment and transaction centers (banks…), or call centers for the management of business processes or customer experience, or, for customer reviews, to a manager collecting and processing customer reviews.

Pharmacie du Roi Vainqueur’ advertising agency is managed, through your data, by the board’s customers and advertisers.

5. DATA RETENTION

The data that Pharmacie du Roi Vainqueur collects is stored only for the time and assistance required to set up and complete the operations cited in paragraph 3 of our personal data policy.

We keep some data collected by Pharmacie du Roi Vainqueur for a while:

In current archives for prospects, for 3 years from the last contact of the customer (they are therefore searchable by the services of Pharmacie du Roi Vainqueur). We do not conduct intermediate archiving of this data (in terms of data of administrative interest for certain services, such as litigation, retention times are set by applicable prescribing rules).

Regarding our orders, your data will be archived in the current archives for 5 years as soon as the use of customer orders is over, and in the intermediate archives for 5 years as soon as the preservation in current archives is over. The same is true for customers.

About bank data, it is archived in the current archives for the duration of the bank card ‘plus one day’). There is no intermediate archiving of the bank data.

Cookies and their use and time are detailed in paragraph 7 of our policy.

6. EXERCISE YOUR RIGHTS

6.1. You are entitled to request access, modification and correction of your data.

6.2. You have the right to claim that your data should be restricted.

Important clarification: To do this, you must challenge the accuracy of your personal data during the time required to verify their compliance. Or, if you feel that our use of your personal data is illegal and you are calling for a limitation of its use and not an erasure. We no longer have the need to use your data with respect to the purposes cited in paragraph 3, but your data is still useful for finding, exercising or defending your rights in court, assuming that you decide to exercise your right of objection during the time required for the audit to determine whether the legitimate grounds we pursue over yours.

6.3. You have the right to request the deletion of your Data.

If you require the removal of your personal data, Pharmacie du Roi Vainqueur will still have the option to keep it in the intermediate archive format for the time it takes to meet its legal, accounting and tax obligations.

6.4. You are entitled to claim the exercise of your right of objection to treatments exploited for commercial prospecting purposes.

In case of e-mail prospecting, you are entitled to request the modification or churn of newsletters by clicking on the hyperlink “unsubscribe” available in all newsletters, or by browsing directly on the contact page of the Pharmacie du Roi Vainqueur Site.

In case of prospecting by SMS, it is possible to make a churn by texting the word “STOP SMS” to 36007, or by browsing the contact page of the Pharmacie du Roi Vainqueur Site.

6.5. You have the right to pass on post-mortem prerogatives regarding the retention, erasure and disclosure of your personal data.

In the absence of this type of prerogative, your successors and heirs have the opportunity to contact Pharmacie du Roi Vainqueur to be able to access the uses of this data and allow an “organization and settlement of the estate of the deceased” and/or to close the account on the site and/or request the non-continuation of the processing of personal data.

You can also request that your data not be disclosed to a third party in the event of death.

6.6. You have the right to claim your right to portability.

6.7. You have the right to retract your consent to carry out treatments based on this legal basis.

Important clarification: If you decide to retract your consent it will not affect the legality of the uses made before your consent is withdrawn.

6.8. You are entitled, when you wish, to bring a claim to the competent supervisory authority (in France, the CNIL: www.cnil.fr).

In order to exercise your rights, please send your complaint (accompanied by your email, name, first name, copy of your ID and postal address) to the data protection delegation of Pharmacie du Roi Vainqueur by email to phduroivainqueur@outlook.com and/or by mail to Pharmacie du Roi Vainqueur, Rue de Tervaete 44, Etterbeek, Brussels.

Within a maximum of one (1) month after the date of receipt of the claim, we will send you a reply.

7. COOKIES

7.1. What is a cookie?

When you browse a website like Pharmacie du Roi Vainqueur’s website, it can then, depending on your choice, insert a text file onto your receiver (computer, phone or tablet) through your browser.

This text file is called COOKIE. This cookie then allows the website like Pharmacie du Roi Vainqueur, during the prescribed time of validity or registration of the cookie, to identify your receiver used when you make another visit.

Only the transmitter of a cookie is likely to read or change the information contained in that cookie.

7.2. What are cookies on https://phduroivainqueur.be/ for?

Different types of cookies can be categorized. Some of them are issued directly by Pharmacie du Roi Vainqueur and its suppliers, but some are sometimes from third-party companies.

7.2.1. Cookies issued by Pharmacie du Roi Vainqueur and its providers

There are several categories of cookies that can be found on your transmitter when browsing our website:

7.2.1.1. “Essential” Cookies

In order to gain access to our site, “essential” cookies are necessary, for example, they are used to be able to make the order.

If they were not present, you may experience navigational problems on the site and be unable to place an order.

“Essential” cookies also allow Pharmacie du Roi Vainqueur to track its activity.

They can be inserted on your transmitter by Pharmacie du Roi Vainqueur or its providers.

7.2.1.2. “Analytics and Personalization” Cookies

The “Analytics and Personalization” cookies are not mandatory, they will allow us to facilitate your searches, optimize your experience with us, we will be able to better target your expectations as well as adapt our offers and maximize the organization of our site.

7.2.1.3. “Advertising” Cookies

Advertising cookies are displayed in the advertising areas of our site. The interest for you is that your browsing time is better and optimized by presenting offers and advertisements relevant to you.

To do this, “advertising” cookies will target your expectations in real time and offer you advertising content tailored to your desires and interests of the moment, through your recent browsing history on other sites.

This avoids presenting you with advertising content that is of no interest to you. At the same time, Pharmacie du Roi Vainqueur prefers to see its offers and advertisements offered to users who will be interested in them.

Proposed advertising content may contain cookies issued by Pharmacie du Roi Vainqueur or its providers, or by third parties through the association of a cookie with an advertiser’s advertising content.

7.2.2. Cookies issued by third-party companies

Third parties using cookies on our site use their own privacy policy. These cookies are not necessary for the use of our site.

7.2.3. Cookies issued by third-party apps built into our site

When browsing our site, we may include computer applications from a third party to give you the ability to share content and/or your feedback from our site with others, for example when you click the “share” or “like” buttons that come from social networks.

These social networks can then through these buttons identify you even if you have not used them when browsing the site. It is possible for them to do this if during your last browsing on the site you were simultaneously connected or active on your transmitter to your social network. We do not have control over the uses they use, or the data they have.

To learn more about using your data and advertising content, you can visit your social networks and view their privacy policies. You should then be able, through these policies, to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.

The privacy policy of the aforementioned social networks, click on the social network of your choice:
  • Facebook: https://fr-fr.facebook.com/privacy/explanation
  • Twitter: https://twitter.com/fr/tos
  • Google: https://policies.google.com/terms?hl=fr

Regarding our advertising agency, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertising at the origin of the advertising presented, third-party providers of advertising…).

They can therefore, with these cookies and during the prescribed time of validity of these cookies, offer advertisements to the places made available for third-party advertisements, list the number of content they offer in our spaces, know the audience of these advertisements and the number of clicks; through this they will be able to claim the money they are earned and establish their statistics. They may also know that your sender is the one who previously visited another site containing one of their ads, and therefore you will target and customize their content if necessary.

7.3. The options offered by your navigation software (Internet Explorer, Firefox, Google Chrome, etc.).

Your navigation software contains many options that you have and that you can adjust according to your preferences. Through this, you will be able to accept cookies on your transmitter or not.

However, if you choose to accept the registration of these cookies on your transmitter, then when you visit sites or content with cookies present, these will be automatically registered on your transmitter.

Depending on your preferences, you can choose to activate a reminder asking you again if you accept or refuse cookies before they can be registered, or refuse this cookie registration on your transmitter each time.

However, it is important to note that the choices you make during this setting may change or alter your browsing on the Internet or on certain sites or services that require using these cookies (such as ordering on our site for example).

In the event that you prefer to refuse these cookies on your transmitter or erase those already registered, we do not accept any responsibility for the consequences of the malfunction of the operation of our services, which would result from the inability for our services to register or have access to the cookies that are used in their operation.

7.3.1. How do you choose your options based on your browser?

You have different options and choices available depending on your browser. To get more, you can check out the menu helps from it.

8. TRANSFERS OUTSIDE THE EUROPEAN UNION

Most of the time, your data is kept within the European Union.

However, when our providers are in countries outside the European Union, we share some of your data in third countries, such as with third countries where the European Commission has not carried out an assessment on the level of compliance.

In this case, we do what is necessary to ensure that this data sharing is done in accordance with the regulations attached and that the protection of your privacy and fundamental rights is guaranteed (for example, with the use of contractual clauses of the European Commission).

The data protection delegation can, if requested, give you more information about data transfer.

9. SECURITY MEASURES

Thanks to the technical and organisational measures we take, we can guarantee a level of security that is in line with the risks to the rights and freedoms of individuals in relation to the points mentioned in point 2. To do this, we take into account the origin, scope, context, costs and state of knowledge, the purposes of the treatment, but also the risks identified.

In addition, we are up to standard with the PCI DSS payment card industry’s security standard, reflecting our commitment to security.

10. PROFILING AND AUTOMATED DECISION

Because of the automated processing we use (e.g. profiling), you are subject to legal effects that affect you.

All this is essential to the conclusion or execution of the contract that binds you to us.

This is how we can offer and perform customer identification automation and “4x payment.” The basis of this operation is attached to the analysis of different variables concerning the type of products, the services ordered, or the customer profile.

If the risk is assessed with these statistics as being too large (fraud/unpaid), then this payment method will not be proposed.

However, if you wish, you can get human intervention even though the decisions are automated, so you can give your opinion and/or oppose the automatic decision.

11. POLICY UPDATE AND REVISION

Our personal data policy will be updated whenever necessary to always be in compliance with your data protection regulations (every three (3) years at least).

June 27, 2019.